Privacy Policy

1.    YourHR.guide privacy notice

Your Business Guide Ltd is the controller for the personal information described in this notice.

Company number: 13082449

Registered office: Cumberland House, 24-28 Baxter Avenue, Southend On Sea, Essex, SS2 6HZ
Trading address: Launchpad (F5), Airport Business Park, Cherry Orchard Way, Rochford SS4 1YH

Privacy contact: paula@yourbusinessguide.co.uk

This notice applies to registered users, subscribers, purchasers, partner users and users of white-labelled versions of YourHR.guide.

Who is responsible

Your Business Guide Ltd is normally the controller for account, subscription, purchase, access, support and service-administration information. Where access is supplied by a membership body, solicitor, HR provider, association, chamber, reseller or white-label partner, that organisation may separately control information it uses for its own purposes. Its privacy notice will also apply.

What the service is

YourHR.guide is a guidance, template, document, video and HR-resource platform. It is not intended to be an employee database or HR case-management system. Users should not upload detailed employee records or sensitive HR case information unless a specific feature or arrangement expressly permits this.

Information we use

• name, email address, organisation and user details;

• account, authentication, login and access records;

• membership, subscription, licence, product and bundle rights;

• purchase, invoice and transaction-administration records;

• support requests, messages, feedback and essential service communications;

• limited usage, security, technical and audit information;

• marketing choices where applicable.

Why we use it

Payments and sharing

Online payments are managed through Stripe. YourHR.guide does not directly store full payment-card details. We may share relevant information with the organisation through which access is supplied, authorised Practical HR Ltd personnel, developers, hosting and technical providers, Stripe, finance providers, approved communications systems, professional advisers and authorities where required.

Stripe processes payment-card information under its own privacy and security arrangements. We may retain transaction references, purchase details, subscription status and accounting records.

Retention and transfers

Account and service records are kept for the subscription or access period and then for as long as required for contractual, accounting, legal, security and dispute purposes. Core platform hosting is intended to be UK-based. Any approved overseas processing or access will use appropriate safeguards.

Cookies and analytics

YourHR.guide may use essential cookies and, where enabled, optional analytics or similar technologies. Further information and available choices are provided through our cookie notice or consent tool.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, receive certain information in a portable format, and withdraw consent where consent is relied on. These rights are not absolute and legal exemptions may apply. We may need to verify your identity.

Contact and complaints

Questions, requests or concerns should be sent to Your Business Guide Ltd at the privacy email or postal address, detailed at the top of this notice. You also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.

Changes to this notice

We may update this notice when our services, systems, suppliers or legal obligations change. The current version will show its effective date.